Before contacting support, please check the question below. Your problem may be already solved!
Import process is stuck and cronjobs aren't executed
If you have this message in the Status page you haven't configured your cron jobs correctly.
Please check cron configuration instructions for more information.
After importing all products, images won't display, even if I chose to import all images.
You need to refresh the image cache after importing the products. Go to Preferences > Images, under the section Regenerate Thumbnails click on the button Regenerate thumbnails
I want to import products with more the one language.
BrandsSync module does not currently support multi-language importation. A version that supports multi-language importation is under way.